KCAV - Repairs

Repair Policies

Whether it's a VCR that is jammed, or an LCD projector that was dropped, we're ready, able, and willing to serve you. Labor rates are as follows:

1. Standard bench rate: $/hour
2. Specialized technical bench rate: $/hour

In order to minimize the time and expense with a repair, our standard procedure is to proceed to repair equipment following diagnostics so long as the repair is less than one-third of the replacement cost of the item. If you would like an estimate prior to any repair work, our standard estimate charge is $. Should you then elect to authorize the repair, that estimate charge is waived.

Feel free to contact us to initiate a service order. It helps if the following information is available:

1. Manufacturer, model, and description of equipment
2. Brief description of the problem in simple terms
3. Proof-of-purchase if you are claiming warranty
4. How to reach you

If you would like to initiate a service call electronically, then please complete the following form.

KCAV REPAIR FORM

Instructions

Once you have completed this form, please print it and fax it to us.

Customer/Billing Information

Customer/Company Name:

Requested By/Contact Name:

Address:

City:

State:

Zip:

Phone Number:

Fax Number:

Email Address:

Delivery/Pickup Information

Customer/Company Name:

Requested By/Contact Name:

Address:

City:

State:

Zip:

Phone Number:

Fax Number:

Email Address:

Customer Pickup/Return

Pickup Date:

Pickup Time:

For Use:

Customer Return Date:

Customer Return Time:

Delivery/Pickup

Delivery Date:

Delivery Time:

For Use:

Setup Required:

Pickup Date:

Pickup Time:

**Additional Charges for Delivery/Pickup/Setup

Equipment Requirements

Description of Equipment and Accessories/Connections/Quantity Required:

Customer Payment Information

Please specify:
MasterCard
VISA
American Express

Credit Card Number:

Expiration Date:

Full Name On Card:

Shipping

Pickup
UPS(red/blue)
FedEx
Courier

Customer's FedEx Account Number:

Please Contact Me With Exact Rental/Delivery/Technician Setup Charges/More Info: *

* Please specify by phone, fax, Email

Please Note:

All customers will be notified via mail when equipment is ready for pickup
Please direct all questions to service@kcav.com.

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No matter what your communications needs are, Kansas City Audio-Visual has a solution for you!